Position Specifics
Department: Service
Reports to: Service Manager or Service Location Manager
Supervises: None
Dealer Profile Administration (DPA) Code: Shop Foreman
Revenue Generating: No
Purpose
Assists in coordinating and directing the workload and knowledge of the technicians for maximum efficiency and productivity.
Advises and recommends the Service Manager regarding technician skills and training needs.
Responsibilities
Assists with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge.
Resource for Technicians, Service Managers/Service Advisors and Parts Leads to help resolve critical product problems by assisting in diagnosis and repair and sharing of best practices.
Coordinates CCMS cases between Technicians and John Deere CCMS factory support as needed
Works with John Deere as a partner in quality to help identify emerging product quality concerns and support problem resolution
Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs
May review repair orders for accuracy and completeness
Directs and assists in the diagnosis of machine problems of technicians and apprentices
Coordinates and schedules all in-house technician training
May fill the Service Manager or Service Location Manager role in their absence
May assist in providing performance feedback for service technicians and staff to the Service Manager or Service Location Manager
May assist in the tracking and scheduling of Product Improvement Programs?
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains current knowledge of John Deere and competitive equipment
Experience, Education, Skills and Knowledge
7+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
Experience leading a team and working cooperatively in a team environment
Experience using special tools and following Technical Manual procedures on machines of the Technician’s specialty
Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
Experience operating vehicles, tools, and equipment for diagnostic purposes
Experience with basic computer functions; Experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
Experience communicating effectively verbally and in writing
Must have an adequate toolset to perform job responsibilities
High School Diploma, GED, or equivalent experience required; Associates Degree preferred
Valid driver’s license required; CDL (Commercial Driver’s License) preferred
Whatsapp
